Wednesday, 8 Jul 2020

TUI travel advice for holidaymakers with flights booked in July, August and September

TUI is a popular holiday company to travel with among many British jet-setters. However, the UK tour operator’s services have been forced to temporarily pause amid the coronavirus pandemic. Many Britons who have trips booked with TUI are concerned about how the fallout from the virus will affect their summer holidays.


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What is the latest travel advice regarding TUI bookings for July, August and September?

TUI explains on its website that it’s had to follow the Foreign and Commonwealth Office’s advice against all but essential travel.

As a result of this, TUI has suspended all package holidays and cruises and will not be resuming operations until mid-June.

A TUI spokeswoman told that holiday departing after June 12 will go ahead as planned.

However, if your holiday falls into the below categories, your holiday will no longer go ahead as planned.

• TUI holidays travelling on or before June 11 2020

• Marella Cruises sailings on or before June 30 2020

• TUI River Cruises sailings travelling up until and including November 25 2020

The TUI spokeswoman said: “Our holidays departing after 12 June 2020 are currently due to operate as planned, so we ask all customers to make their balance payments as normal.

“We appreciate that customers may be feeling apprehensive about paying their final balance, so we’d like to reassure them that all of our package holidays are ATOL protected, so they can pay the balance with confidence.

“If the holiday has to be cancelled, a refund credit incentive or cash refund option will be given.

“For customers travelling after 12 June 2020, we have extended our flexible amends programme until 11 July, so customers with bookings between 12 June and 11 July can amend to another date for free”.

Like many other operators, TUI is offering a refund credit for those whose holidays have been affected.

TUI explains: “If your holiday can no longer go ahead as planned, you’ll receive a refund credit for the full value of your holiday, and we’ll give you a separate booking incentive up to 20 percent.

“We understand that you may not be ready to book again just yet, so the refund credit gives you the flexibility to book your travel in future.


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“Plus, if your original booking was for a package holiday, you’ll get a separate booking incentive up to 20 percent.

“You will receive a separate email four weeks from your original departure date with all the relevant information.

“Also, if your original booking was part of a package, your refund credit will carry the same ATOL protection.

“And, if your Marella Cruises or TUI River Cruises booking was cabin-only, or sailed from a UK port, your refund credit is protected under the ABTA bonding scheme.

“You can therefore be confident that you have financial security.”

As for refunds, TUI states: “If you’re unable to accept a refund credit you can apply for a refund; due to the volume of holidays impacted, we’re asking you not to contact us until you receive your refund credit so we can continue helping customers in date order.

“However, if you do need to request your refund before this you can do so using the details below. Please be aware that our call centre teams are incredibly busy, so call waiting times are considerably longer than usual. You can call 0203 451 2868 between 9am and 7pm from Monday to Friday.”

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