Thursday, 9 Jul 2020

Flybe refunds: Martin Lewis offers lifeline to Britons – how to get your money back

Following the announcement that Flybe was to cancel all operations imminently thousands of devastated Britons were left with ruined travel plans and lost money. The British carrier fell into administration after 40 years of business due to financial struggles, some of which it said were heightened by concerns over coronavirus.

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Many travellers had hoped the process would be the same as the Thomas Cook collapse last year, however, it seems refunds weren’t quite as straight forward.

This is because Thomas Cook holidays were ATOL protected, whereas the Flybe flights sadly were not. However, it’s not all bad news for Flybe customers.

Money Saving Expert Martin Lewis has stepped up with some handy tips that have been proven to work.

According to the Money Saving Expert website, many passengers are now getting refunds after putting Martin’s advice to the test.

According to one Money Saving Expert reader named Ian: “Filled out my bank’s claims form for £165 flights – already had the full refund paid.”

Martin crafted his advice based on similar incidents which have happened in the past, including the collapse of Thomas Cook, and provides three different avenues for would-be travellers to explore.

How can I get a refund after the Flybe cancellation?

There are three steps to getting a refund from the fallen airline, and Martin has emphasised that these should be carried out in order for the best chance.

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Step one: Ask for a chargeback

The first thing he recommends is asking about a chargeback.

“This is where you ask your debit or credit card provider to try and get the money back from Flybe’s payment processor,” he says.

Though this is not legal protection, it is a process which works for Visa, MasterCard and American Express.

He adds: “It tends to be the quickest way of getting your money back – effectively you’re disputing the transaction as you’ve paid for something you’ve not received.”

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Step one: Ask for a chargeback

The first thing he recommends is asking about a chargeback.

“This is where you ask your debit or credit card provider to try and get the money back from Flybe’s payment processor,” he says.

Though this is not legal protection, it is a process which works for Visa, MasterCard and American Express.

He adds: “It tends to be the quickest way of getting your money back – effectively you’re disputing the transaction as you’ve paid for something you’ve not received.”

Step 3: Alert the Financial Ombudsman

Customers who feel that they have not had an adequate response from either of the two previous options can take the payment provider to the Financial Ombudsman.

Though, Martin adds: “Having said that, on past occasions like this most payment providers have paid out pretty well.”

Which? Travel editor Rory Boland also adds that some travel insurance policies could provide a certain level of coverage.

He said: “Passengers with travel insurance should check if their policy includes scheduled operator failure cover.

“Alternately, those who booked tickets costing more than £100 with a credit card will be able to claim from their credit card provider.

“If the tickets were under £100 or booked with a debit card, passengers can try to use chargeback from their bank or card provider.”

The Flybe collapse came just months after the UK government suggested a deal to try and help save the airline.

Not only were thousands of passengers left in disarray, but an estimated 2,000 jobs were also put at risk.

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