Friday, 3 Jul 2020

Disneyland and coronavirus: Can you cancel a hotel reservation? What about park tickets?


Disneyland in California and Florida’s Walt Disney World Resort are taking extra precautions against the coronavirus. 

a group of people standing in front of a building: Get Happy at Disneyland

Both amusement parks are open amid concerns about the new COVID-19 coronavirus, although Disneyland properties in Tokyo, Hong Kong and Shanghai have been closed as a preventive measure. Shanghai Disney Resort reopened a “limited number of shopping, dining and recreational experiences” on Monday after closing for a month.

The U.S. parks said they are continuing to monitor the situation and follow recommendations from the federal Centers for Disease Control and Prevention. Dr. Pamela Hymel, chief medical officer of Disney Parks, Experiences and Products, wrote a post on the Disney Parks blog detailing how the parks are taking actions against the coronavirus.

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How Disney parks are responding to coronavirus

“COVID-19, commonly known as novel coronavirus 2019, has become a more widespread concern,” Hymel wrote. “As part of our commitment to the health and well-being of our cast, guests and the larger community, we are carefully monitoring the evolving coronavirus situation and are in regular contact with health agencies for information and guidance.”

“Walt Disney World Resort and Disneyland Resort are welcoming guests as usual and we continue to implement preventive measures in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies.”

Disneyland and Disney World are following these safety protocols:

  • Frequent cleaning and disinfection of walkways, queues and other areas.
  • Increased availability of hand sanitizer and more hand-washing stations.
  • Daily sanitation of restrooms, kitchens and other facilities.
  • Ongoing training for employees.

Can you cancel your Disneyland hotel?

You could pay a penalty if you cancel your hotel reservation on short notice.

Guests who cancel at least five days in advance receive a full refund, according to a blog post on Disney’s website. But you will forfeit the first night’s room rate plus tax if you cancel four or fewer days before you’re scheduled to arrive.

If you booked a vacation package, you must cancel at least 30 days in advance to avoid a cancellation penalty. A $200 fee will be charged if you cancel between 29 and two days prior to the reservation. No refunds are given for cancellations within a day’s notice.

Questions? Call the Walt Disney Travel Company at 714-520-5060.

We’ll update this story if any of these policies change.

Can I get a refund for my ticket?

Theme park tickets “and associated features and entitlements such as Disney MaxPass are nonrefundable, nontransferable, revocable and may not be redeemed for cash,” according to Disneyland’s website.

One-day tickets purchased ahead of time online can be used on a date other than the one you selected. According to Disneyland’s website, ticket pricing varies by date and is divided into tiers.

“A ticket is valid for one single-day admission on any date in the tier you select or on any date in a lower tier,” according to Disneyland’s ticketing page.

So, if you had to reschedule your trip, your ticket would be valid on another day that still has availability for tickets at or below your price point. Tickets purchased this year must be used by Dec. 30, 2021; however, the value of an expired ticket can also be used toward the purchase of a new ticket.

The highest pricing option, Tier 5, can be used on any day. Lower tiers have blackout dates. Should you visit on a day with higher tier pricing, the value of your ticket can be applied toward an upgrade at a guest relations booth; you will pay the cost of the difference between the tickets.

The same policies apply to multi-day tickets, which “expire 13 days after first use or on Jan. 12, 2022, whichever occurs first,” according to Disneyland’s ticketing site.

Coronavirus safety advice

More than 100 people have tested positive for COVID-19 in California, with two deaths reported as of Tuesday.

“Mass gatherings and large community events bring people from multiple communities into close contact with each other and have the potential to increase COVID-19,” according to the California Department of Public Health. “One method to slow the spread of respiratory virus infections, including COVID-19, is by increasing social distancing (reduce close contact).”

Good practices include:

  • Avoiding close contact with people who are sick.
  • Avoiding touching your face.
  • Staying home when exhibiting symptoms of illness.
  • Disinfecting surfaces regularly.
  • Covering a cough or sneeze with a tissue.
  • Washing hands for more than 20 seconds.


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