Disneyland Part of Governor’s Phase 3 Reopening Plan

Officials in California have announced Disneyland and other theme parks would be part of the third phase of the state’s reopening plan, as businesses welcome guests for the first time since the coronavirus outbreak began.

According to, Governor Gavin Newsom previously announced a “four-stage road map” to start reopening businesses in California, and there were concerns theme parks would fall into the fourth phase.

California Health and Human Services Agency spokesperson Kate Folmar said Disneyland, Universal Studios Hollywood and other popular attractions would be part of the third stage of reopening.

“Theme parks are slated to open in Stage 3 if the rate of spread of COVID-19 and hospitalizations remain stable,” Folmar told the OC Register. “The California Department of Public Health will issue detailed guidance with suggested modifications for how to minimize the risk of COVID-19 spread when theme parks reopen.”

On Tuesday, Newsom announced that Orange County, where Disneyland is located, and other areas would be approved for “accelerated reopening” and move to phase three of the governor’s plan, despite theme parks being considered a high-risk business.

In addition to limiting the number of people inside the facilities, the state’s health department will also work with theme park employers and employees to develop health and safety protocols.

Earlier this month, Shanghai Disneyland reopened its doors to the public with a stringent new set of rules and regulations to meet health guidelines implemented by the government, such as limiting capacity to ensure social distancing.

In Florida, Disney World officials reached an agreement last week with its employee union on a new set of health and safety guidelines to protect workers from coronavirus.

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Disneyland, Walt Disney World and Aulani Resorts Taking Bookings After June 1

Disney resorts issued a statement last week notifying guests that its “parks are closed until further notice” and, now, the parks have advised travel agents that bookings will only be accepted for dates after June 1, 2020.

The statement from Disney read: “At this time, the Walt Disney World and Disneyland Resort call centers will not be taking any new bookings for the months of April and May. New bookings for Walt Disney World Resort, Disneyland Resort and Aulani Resort will be available for stays starting June 1, 2020.”

Despite this announcement, there has been no update on when the parks will be reopened.

As previously stated, travelers with hotel reservations that take place while the parks are closed can cancel or postpone their trips without penalty, and the resorts are working with guests to rebook stays that are affected by the closure.

For those who just can’t wait for the parks to reopen, relive the experience through the eyes of others with virtual videos.

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Disneyland and coronavirus: Can you cancel a hotel reservation? What about park tickets?

Disneyland in California and Florida’s Walt Disney World Resort are taking extra precautions against the coronavirus. 

a group of people standing in front of a building: Get Happy at Disneyland

Both amusement parks are open amid concerns about the new COVID-19 coronavirus, although Disneyland properties in Tokyo, Hong Kong and Shanghai have been closed as a preventive measure. Shanghai Disney Resort reopened a “limited number of shopping, dining and recreational experiences” on Monday after closing for a month.

The U.S. parks said they are continuing to monitor the situation and follow recommendations from the federal Centers for Disease Control and Prevention. Dr. Pamela Hymel, chief medical officer of Disney Parks, Experiences and Products, wrote a post on the Disney Parks blog detailing how the parks are taking actions against the coronavirus.

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How Disney parks are responding to coronavirus

“COVID-19, commonly known as novel coronavirus 2019, has become a more widespread concern,” Hymel wrote. “As part of our commitment to the health and well-being of our cast, guests and the larger community, we are carefully monitoring the evolving coronavirus situation and are in regular contact with health agencies for information and guidance.”

“Walt Disney World Resort and Disneyland Resort are welcoming guests as usual and we continue to implement preventive measures in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies.”

Disneyland and Disney World are following these safety protocols:

  • Frequent cleaning and disinfection of walkways, queues and other areas.
  • Increased availability of hand sanitizer and more hand-washing stations.
  • Daily sanitation of restrooms, kitchens and other facilities.
  • Ongoing training for employees.

Can you cancel your Disneyland hotel?

You could pay a penalty if you cancel your hotel reservation on short notice.

Guests who cancel at least five days in advance receive a full refund, according to a blog post on Disney’s website. But you will forfeit the first night’s room rate plus tax if you cancel four or fewer days before you’re scheduled to arrive.

If you booked a vacation package, you must cancel at least 30 days in advance to avoid a cancellation penalty. A $200 fee will be charged if you cancel between 29 and two days prior to the reservation. No refunds are given for cancellations within a day’s notice.

Questions? Call the Walt Disney Travel Company at 714-520-5060.

We’ll update this story if any of these policies change.

Can I get a refund for my ticket?

Theme park tickets “and associated features and entitlements such as Disney MaxPass are nonrefundable, nontransferable, revocable and may not be redeemed for cash,” according to Disneyland’s website.

One-day tickets purchased ahead of time online can be used on a date other than the one you selected. According to Disneyland’s website, ticket pricing varies by date and is divided into tiers.

“A ticket is valid for one single-day admission on any date in the tier you select or on any date in a lower tier,” according to Disneyland’s ticketing page.

So, if you had to reschedule your trip, your ticket would be valid on another day that still has availability for tickets at or below your price point. Tickets purchased this year must be used by Dec. 30, 2021; however, the value of an expired ticket can also be used toward the purchase of a new ticket.

The highest pricing option, Tier 5, can be used on any day. Lower tiers have blackout dates. Should you visit on a day with higher tier pricing, the value of your ticket can be applied toward an upgrade at a guest relations booth; you will pay the cost of the difference between the tickets.

The same policies apply to multi-day tickets, which “expire 13 days after first use or on Jan. 12, 2022, whichever occurs first,” according to Disneyland’s ticketing site.

Coronavirus safety advice

More than 100 people have tested positive for COVID-19 in California, with two deaths reported as of Tuesday.

“Mass gatherings and large community events bring people from multiple communities into close contact with each other and have the potential to increase COVID-19,” according to the California Department of Public Health. “One method to slow the spread of respiratory virus infections, including COVID-19, is by increasing social distancing (reduce close contact).”

Good practices include:

  • Avoiding close contact with people who are sick.
  • Avoiding touching your face.
  • Staying home when exhibiting symptoms of illness.
  • Disinfecting surfaces regularly.
  • Covering a cough or sneeze with a tissue.
  • Washing hands for more than 20 seconds.

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